Terms & Condition
These terms apply to all purchases made via the website www.aixobjects.com, owned by AIX OBJECTS ApS, CVR No. 41220163, Frederiksgade 6, DK-1265 Copenhagen K, DENMARK. By placing your order, you confirm that you accept the Terms of Trade as they exist from time to time. AIX OBJECTS therefore recommends that you read the Terms of Trade carefully.
AIX OBJECTS can amend the terms at any time with effect on future purchases.
PAYMENT AND PRICES
All prices on www.aixobjects.com are stated in Euro (EUR) including VAT. Before you confirm your order, you will be shown the final price for the order including shipping costs.
Payment can only be made via the secure payment form on the website. AIX OBJECTS accepts payment via: Paypal, Visa and Mastercard. The amount will not be debited until the order is shipped. You will receive a purchase receipt via email.
Your payment is processed safely, and AIX OBJECTS encrypts your card information via SSL (Secure Socket Layer). This means that only Paypal/Stripe will have access to your payment information.
AIX OBJECTS offers delivery via GLS and PostNord. Delivery can be made to selected European countries and will be made to the address or delivery location you provided when completing your order.
Shipping costs depend on the shipping method selected and will be detailed on your order.
All orders are shipped within 3 business days; if your order has not been received within 12 business days, please contact our Customer Service via email@example.com or call us on (+45) ..............(Written/spoken support only in English). We will then investigate the matter.
AIX OBJECTS is not liable for any delays caused by the delivery company.
The purchase of goods is governed by the Sale of Goods Act provisions regarding defects, including regulations regarding complaints.
This means that you enjoy 24 months right of complaint from the time of delivery if the product purchased has a defect, e.g. a production or materials defect. You must submit your complaint within a reasonable period after discovering the defect. A complaint submitted within two months of noticing the defect will always be considered to be timely.
If you want to make a complaint, all you have to do is to write to AIX OBJECTS and give as much detail as you can about the matter.
You can choose whether you want the item to be repaired or replaced. Refunding the purchase price is only possible, however, i) if the defect is significant, or; ii) if repair or replacement is not possible or would lead to disproportionate costs to AIX OBJECTS.
If the complaint is justified, AIX OBJECTS will refund any reasonable return shipping costs. If your complaint is not justified, you have to pay the return shipping costs yourself, including any costs incurred by AIX OBJECTS in relation to returning or examining the item.
Remember to always return the item in appropriate packaging. You are liable for the item until it has been received by AIX OBJECTS. You should therefore retain the shipping receipt, including information about shipping costs and any track & trace number.
RIGHT OF CANCELLATION
To exercise your right of cancellation, you must provide us with an unambiguous statement to the fact that you wish to cancel the purchase, for example by sending an email to firstname.lastname@example.org. You can also use the standard cancellation form at the end of these terms, but this is not mandatory.
The deadline for the right of cancellation has been met if you send us the notice of cancellation before the deadline.
Exercising the right of cancellation inside the first 14 days after delivery
According to the Consumer Contracts Act, you always have 14 days’ right of cancellation time, counting from the date on which the item is received.
If you wish to cancel the purchase, you must notify AIX OBJECTS no later than 14 days after the date on which you receive the item. If the cancellation deadline falls on a national holiday, a Saturday, Constitution Day, Christmas Eve or 31 December, the cancellation deadline will be considered to expire on the following business day.
Exercising the right of cancellation from the 15th to the 30th day after delivery.
AIX OBJECTS offers an extended right of cancellation of 30 days from the date the item is received.
If you wish to cancel the purchase, you must notify AIX OBJECTS no later than 30 days after the date on which you receive the item. If the cancellation deadline falls on a national holiday, a Saturday, Constitution Day, Christmas Eve or 31 December, the cancellation deadline will be considered to expire on the following business day.
Please note that if you wish to cancel your purchase between the 15th and the 30th day after delivery, the following limitations to the right of cancellation will apply:
Only one free return/replacement is available per order. If you wish to return/replace an item which you have already had replaced, you will therefore be required to pay the associated costs (9 EUR).
RETURNS AND REFUNDS
When you have notified AIX OBJECTS via email that you wish to exercise your right of cancellation, you will receive a return label.
The item is then shipped via GLS or PostNord to the AIX OBJECTS Showroom. The item must be returned no later than 14 days from the date on which you notify AIX OBJECTS that you wish to cancel your purchase. The deadline will be considered to have been met if the item has been shipped inside 14 days after sending the notification to AIX OBJECTS.
It is important that your name and address are included to make it possible for AIX OBJECTS to find the order in the customer records. The return should also be marked ”return”.
It is important that you carefully pack the item for return, as you are liable for the item until it is received by AIX OBJECTS. Please enclose any packaging and product tags. AIX OBJECTS recommends that you save the shipping receipts.
When you wish to cancel a purchase, AIX OBJECTS will refund the payment to your account as soon as possible and no later than 14 days after AIX OBJECTS has been notified that you wish to cancel the purchase. AIX OBJECTS can, however, withhold repayment until the returned item has been received or you have submitted documentation for returning the item.
The refund will be made to the same means of payment used for the purchase unless otherwise agreed. You will not be required under any circumstances to pay any fees in connection with the refund.
THE COMPANY’S OBLIGATIONS AND RIGHTS
The buyer will always receive an order confirmation when making a purchase. The order details are stored by AIX OBJECTS for 5 years. It is not possible to access the order confirmation via www.aixobjects.com. If you would like a new copy of the order confirmation, please instead send an email to email@example.com
AIX OBJECTS cannot be held liable in case of non-fulfilment of the contract due to an unforeseen event over which AIX OBJECTS does not exercise any control, e.g. unrest, partial or complete strikes, particularly in the transportation and/or communications sectors, fire, floods, or similar instances.
AIX OBJECTS accepts no liability for minor production variations (max. +/- 1 cm) relative to measurements stated (under “sizes”) for each product.
AIX OBJECTS also accepts no liability for items being out of stock nor for typing errors on the website.
AIX OBJECTS treats your personal data in accordance with the company’s personal data policy.
APPEALS AND CHOICE OF LAW
You are always welcome to contact AIX OBJECTS if you wish to complain about a purchase. If we are not able to reach a settlement, you can submit an appeal to Center for Klageløsning, Nævnenes Hus, Toldboden 2, DK-8800 Viborg, if the appeal conditions are met. You can appeal to Center for Klageløsning via www.naevneneshus.dk.
The EU Commission online appeals portal can also be used to submit an appeal. This is particularly relevant to consumers resident in a different EU country. You can submit your appeal here: http://ec.europa.eu/odr.
The agreement between you and AIX OBJECTS, including these Terms of Trade, is subject to Danish law unless otherwise stipulated by mandatory consumer protection legislation in your country of residence.
CONTACT AND CUSTOMER SERVICE
You can contact AIX OBJECTS as follows:
AIX OBJECTS ApS
Frederiksgade 6, 4.tv
DK-1265 Copenhagen K
CVR No. 41220163
Tel: (+45) .........
Customer Service opening hours can be found here.
STANDARD CANCELLATION FORM
Please complete and send the standard cancellation form below to firstname.lastname@example.org if you wish to cancel your purchase:
Standard cancellation form
(only complete and return this form if you wish to exercise your right of cancellation)
- To [insert the merchant’s name, physical address and, where relevant, fax number and email address]:
- I/we (*) hereby state that I/we (*) wish to exercise the right of cancellation in connection with my/our (*) purchase agreement regarding the following goods (*)/supply of the following services (*)_______________________________________________________________________
- Ordered on (*)/received on (*)________________________________________
- Consumer’s name (Consumers’ names)_________________________________
- Consumer’s address (Consumers’ address)_________________________________
- Consumer’s signature (Consumers’ signatures) (only if the contents of the form are provided in paper format)______________________________________________________________
(*) Strike over elements that are not relevant